WHAT SHOULD I DO WHEN I WANT TO:
Bank on the weekends or in the evenings?
Visit our South Side Branch in Aiken (in front of Target) or our Lexington Branch (in front of Kohl's). Both branches are open 7 days a week with the following extended hours:
Monday, Tuesday and Wednesday - until 6 pm
Thursday and Friday - until 7 pm
Saturday and Sunday - until 4 pm
The drive thru opens at 8:30 am Monday through Saturday and at 1:30 on Sunday.
The drive thru at our Wagener Branch is open Saturday from 8:30 am until 12 pm.
Report a lost or stolen checkbook?
Come into one of our branches or call our Customer Service Center at1-866-851-3000 or 641-3000. If you are trying to contact us duringnon-business hours, your account will be protected by contacting us the next business day.
Report a lost or stolen Visa Check Card or ATM Card?
Come into one of our branches or call our Customer Service Center at1-866-851-3000 or 641-3000. If you are trying to contact us duringnon-business hours, your account will be protected by calling 1-800-523-4175 to have your card Hot Carded.
Report a lost or stolen Visa Credit Card?
Call the Visa Customer Service Center at 1-800-234-6211 immediatley.
Order Checks?
Mail your check reorder form to us at PO Box 810, Aiken, SC 29802, dropoff your reorder form at any of our branch locations or call ourCustomer Service Center at 1-866-851-3000 or 641-3000. Checks can also be ordered from the homepage of our website.
Obtain a copy of my statement?
Call our Customer Service Center at 1-866-851-3000 or 641-3000. If thestatement date is within 60 days, it is available through our Netteller system.
Obtain account information after hours?
Call Redi-Access at 1-800-781-3001 or 641-4499. If you are enrolled inour Netteller system, you can access and print your information for the past 60 days.
Access Netteller?
Click on 'Apply for Online Banking' from the Home Page and complete thesteps to submit your information. After your application is processed,you will receive your Netteller ID, Netteller PIN, and user guide in the mail within two to three business days.
Unlock my Netteller ID?
Call our Customer Service Center at 1-866-851-3000 or 641-3000 or email your request to netteller@securityfederalbank.com
