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Mastercard® FAQs


Why is Security Federal replacing my Visa® card with a Mastercard®?
We made the decision to partner with Mastercard because it was the best move for our customers and the Bank. Our new Mastercard provides some great benefits and services that were not available with our former card (Click here to learn about benefits).

Will my card number change?
Yes.

Will daily limits or other features on my debit card change?
No. Daily limits on debits cards will stay the same and ATM access will remain free-of-charge at all Security Federal Bank ATMs.

Will interest or other features on my credit card change?
No. Interest rates and credit limits on credit cards will remain the same. There is still no annual fee, and there will be no changes to rewards programs that may apply.

How do I activate my new MasterCard?
By calling:
1-800-543-5073 for Credit Cards
1-800-781-3001 for Debit Cards

What else do I need to do?
Customers with recurring merchant payments linked to their old card will need to contact these merchants and provide their new card information. This can be easily done through the merchant's web site or merchant's customer service number.

Remember to update your card information in your digital wallet application.

Can I keep my old card instead?
No, your current card is being discontinued, so to enjoy uninterrupted service, it's important to activate and begin using your new Security Federal Bank Mastercard as soon as it arrives.

Do the new cards use chip technology?
Yes, with exception of ATM only cards, all Security Federal credit and debit cards are chip enabled.

Can I get additional cards for other family members?
Yes, additional cards are available at no cost. To add authorized users to add authorized users to your account, inquire at any branch or call 1-866-851-3000.

Do all merchants accept Mastercard?
Visa and Mastercard are by far the most widely accepted cards worldwide, with Discover slightly behind those brands and American Express in a distant fourth place. Any retailer that accepts card payments likely takes Mastercard. One known exception is Costco. They will accept Mastercard debit transactions with a PIN, but will only take Visa for credit.