Our Digital Banking upgrade is here!
In our quest to provide you the best digital banking experience, Security Federal Bank upgraded its internet and mobile banking solutions on October 29, 2019.
FREQUENTLY ASKED QUESTIONS
What do I need to do if I am an internet banking user?
No action is required. After 8 am on October 29, you can access your account on the new platform using the same login credentials used to access your account before the upgrade. ID and password were not affected.
What do I need to do if I am a mobile banking user?
You can go to your app store to download the new Security Federal mobile app any time now. After download, you will be asked to provide your email address and telephone number to verify credentials against our core. Then you will be asked to sign a new user agreement and establish a 4 digit passcode for layered security. Your ID and password won’t be affected. If you haven’t downloaded the new app, you may continue using our older app through November 18, 2019. This is our countdown period. After November 18, you must to download the new app to access your account from a mobile platform.
Did the upgrade affect recurring bill payments?
No. Schedules for recurring bill payments will not be affected by the upgrade.
Did the upgrade affect recurring bank-to-bank transfers?
Yes. The upgrade cleared any recurring transfers, including payments for internal loans and lines of credit, that you set-up before October 29, 2019. Please reestablish schedules and routing instructions in the new digital platform.
Did alerts set-up on the old system transfer to the new digital platforms?
No. Please set-up any alert notifications you desire in the new system.
If I have an intuit license did it to carry over to the new digital suite?
Yes. We transferred your license so that Direct Connect and Web Connect will continue to work for you. The new platform is configured for QBO and QFX export types and your aggregation is pointed to the new platform so that Express Connect should function as expected.
What if I use another 3rd party aggregator to pull financial data from my accounts?
Communications likely “broke” with any third party aggregator, other than Intuit, when went live on the new system. If you need to re-establish communication for aggregation, please make your third party provider aware of our system change, so that they can point your aggregation to the new Security Federal platform.
Will the new digital banking platform work in all browsers?
Safari users may encounter problems when attempting to access electronic statements and bill pay. As a work around, users may choose another browser or disable cookie detection within the Safari browser. To perform the latter, a user should go to the Safari menu, click "preferences" then navigate to the "privacy" tab in the pop up modal. A screen shot of required settings is provided below: